MAECENAS IACULIS
This Shipping and Delivery Policy applies to all physical products purchased through BILLYADI.
Orders are prepared and shipped from our workshop in Morocco. We deliver throughout Morocco and to selected international destinations.
ORDER PROCESSING
Orders are processed after payment has been successfully confirmed.
Estimated preparation times are:
In-stock products: approximately 2–4 business days
Made-to-order products: approximately 5–10 business days
Personalised products: approximately 7–12 business days
These times are estimates and may vary depending on product availability, the level of customisation and the volume of orders being handled.
Business days exclude weekends and Moroccan public holidays.
Where an order contains products with different preparation times, the order will normally be shipped once all items are ready. Customers may contact us before ordering to ask whether separate shipment is available.
SHIPPING WITHIN MOROCCO
We deliver to addresses throughout Morocco using Amana.
Estimated delivery after dispatch is generally:
Rabat, Casablanca, Salé : 1–3 business days
Other cities and towns: 2–5 business days
Shipping costs are calculated and displayed during checkout before payment is completed.
Delivery times are estimates and may be affected by the destination, courier availability, weather, public holidays or other circumstances outside our control.
We ship internationally to the countries available for selection at checkout.
Estimated international delivery after dispatch is generally 5–15 business days, depending on the destination and delivery service selected. Certain destinations may take longer.
International shipping charges are calculated at checkout based on the destination, package size, weight and selected shipping method.
CUSTOMS DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, processing charges or other fees imposed by the destination country.
Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and must be paid by the recipient.
Customs authorities determine the applicable charges, and BILLYADI cannot predict or control their amount. Customs procedures may also delay delivery.
The customer is responsible for checking the import requirements that apply in their country before placing an order.
ORDER TRACKING